Empower Dev, IT Ops, and business teams to collaborate with Jira Service Management

Jira Service Management

Jira Service Management empowers teams with everything they need to get started fast. Check out capabilities for ITSM practices like request, incident, problem, change, and configuration management.

Users

Use Cases

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Request Management

Manage work across teams with one platform so your employees and customers quickly get the help they need.

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Incident Management

Bring your development and IT operations teams together to rapidly respond to, resolve, and continuously learn from incidents.

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Problem Management

Group incidents to problems, fast-track root cause analysis, and record workarounds to minimize the impact of incidents.

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Change Management

Empower your IT operations teams with richer contextual information around changes from software development tools so they can make better decisions and minimize risk.

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Asset Management

Store assets to manage inventory efficiently, track ownership and lifecycles, and reduce costs.

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Configuration Management

Gain visibility into the infrastructure that supports critical applications and services. Understand service dependencies so you can minimize risk.

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Knowledge Management

Leverage Confluence for an open approach to knowledge management. Foster team collaboration across ITSM practices.

To know more, please send your query.